Privacy Policy

Data Protection and Privacy Policy

1. Introduction

The purpose of this policy is to explain how My Care At Home collects, protects, and uses personal data. My Care At Home is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.

2. What Types Of Personal Data Does My Care At Home Collect?

My Care At Home needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. My Care At Home also has access to personal data that is generated over the Network utilised by My Care At Home services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances My Care At Home may also collect financial information about My Care At Home customers and end users from third parties to enable My Care At Home to assess its risks in granting credit terms and contact information about organisations My Care At Home considers may be interested in My Care At Home products and services.

3. How Does My Care At Home Obtain Personal Data?

My Care At Home obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the My Care At Home website); from third party list brokers; from resellers who pass on personal data to My Care At Home about end users; and directly from the Network utilised by My Care At Home services.

4. How Does My Care At Home Use The Personal Data It Holds?

4.1 Providing and Improving the My Care At Home Service

Most of My Care At Home’s use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, My Care At Home may also use personal data to improve on the level and type of service My Care At Home offers to its customers. As part of this interest in improving the service provided My Care At Home may process personal data for the purposes of sales analysis and customer usage statistics.

4.2 Direct Marketing
My Care At Home may from time to time inform its customers, end users and potential customers about My Care At Home and My Care At Home affiliate products and services and other information My Care At Home feels may be of interest.
Customers and other recipients of information from My Care At Home may indicate at the time they first place an order with My Care At Home whether or not they wish to receive such information or at any later time by simply contacting My Care At Home as indicated in paragraph 9 below.

5. To Whom Does My Care At Home Disclose Personal Data?

As a general rule, My Care At Home does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where My Care At Home is under an obligation by law to disclose personal data or where My Care At Home has contracted with third parties to assist in providing services to My Care At Home customers such as for delivery, installation and systems support services.

6. How Does My Care At Home Protect the Personal Data it Holds?

My Care At Home takes customer confidentiality and security very seriously. My Care At Home has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within My Care At Home. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
My Care At Home will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.

7. Customers’ Rights

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by My Care At Home specific rights to access and rectify personal data held about them. These include the right to:
obtain from My Care At Home, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
request the deletion or rectification of personal data which is inaccurate; and
as explained in paragraph 4.2 above to object to any unsolicited information sent by My Care At Home regarding promotions or new products and services.

8. Contact Details

If any individual wishes to contact My Care At Home regarding the personal data held about them or has any other question about My Care At Home’s data privacy procedures, they should direct an email to or send a letter to the 67 Severn Rd Ipswich IP3 0PU.

9. Policy Updates

As part of My Care At Home’s commitment to compliance with data privacy requirements, and to reflect changes in My Care At Home’s operating procedures, My Care At Home may update the terms of this policy from time to time and will post the revised policy on this page.


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